Carelon Behavioral Health and your plan administrator offer the Achieve Solutions site, including all information, software, products and services available from the site or offered as part of or in conjunction with the site ("Achieve Solutions site"), to you as a benefit, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated in the Combined Evidence of Coverage and Disclosure Form ("EOC") of the Health Plan. Carelon Behavioral Health reserves the right to make changes to these Terms of Use immediately by posting the changed Terms of Use in this location. Your continued use of the Achieve Solutions site constitutes your agreement to all of these Terms of Use, and any changes to the Terms of Use made by Carelon Behavioral Health.
Editorial content does not constitute behavioral health advice
The Achieve Solutions site offers articles, assessments, and other general information regarding behavioral health issues, which are intended to supplement and enhance your existing benefits and services (the "editorial content"). The Achieve Solutions site may also offer referrals to behavioral health care professionals through a clinical referral line and interactions with counselors to facilitate referrals.
It is important to note that, unlike your interactions with licensed behavioral health professionals, the editorial content provided on the Achieve Solutions site is general in nature and is provided for informational purposes only. The editorial content should not be treated as medical, psychiatric, psychological, or behavioral health care advice. Always seek the advice of a physician or other qualified health care provider with any questions you may have regarding a medical or behavioral health condition. Editorial content provided on the Achieve Solutions site is not intended to be used for medical diagnosis or treatment or as a substitute for consultation with a qualified health care professional. Never disregard medical or behavioral health care advice or delay in seeking it because of editorial content you have read on the Achieve Solutions site.
Carelon Behavioral Health does not recommend or endorse any specific tests, products or procedures that may be mentioned on the Achieve Solutions site. Any opinions expressed on the website are the opinions of the individual authors, not of Carelon Behavioral Health.
While Carelon Behavioral Health frequently updates its content, medical information changes rapidly. Therefore, some information might be out of date.
No legal, financial, or tax advice
The information and content provided on certain Achieve Solutions sites, including the "Legal & Financial" pages, is provided for informational purposes only. The content provided on the Achieve Solutions site should not be treated as legal, financial, or tax advice. We cannot warrant that the content on the Achieve Solutions site takes into account the laws of the state in, which you reside. The content is general in nature and we cannot warrant that it is accurate and complete with regard to any specific situation. The use of this site is not intended to substitute for the professional judgment of a lawyer, financial consultant, or tax consultant.
Personal and noncommercial use
The Achieve Solutions site is for your personal and noncommercial use. As a condition to your continued use of the Achieve Solutions site, you warrant to Achieve Solutions that you will not use the Achieve Solutions site for any purpose that is unlawful or prohibited by these terms and conditions.
No warranties
Use the Achieve Solutions site at your own risk. The Achieve Solutions site is provided to you "as is," without warranty of any kind, either express or implied, including, but not limited to, warranties of fitness for a particular purpose, title, or non-infringement. Carelon Behavioral Health makes no warranty that the content contained on this website satisfies governmental regulations on prescription drug products.
Neither Carelon Behavioral Health nor its employees, agents, third party information providers, merchants, licensors, or the like warrant that the Achieve Solutions site or its operation will be accurate, reliable, uninterrupted, or error-free. No agent or representative has the authority to create any warranty regarding the Achieve Solutions site on behalf of Carelon Behavioral Health. Carelon Behavioral Health reserves the right to change or discontinue at any time any aspect or feature of the website.
Advertising
Achieve Solutions does not accept any advertising, nor does it host any advertising on its website.
Linking
Unless Carelon Behavioral Health advises you otherwise, you are not permitted to create hyperlinks to the content on the Achieve Solutions site because it is intended solely for registered users. Carelon Behavioral Health reserves the right to revoke this license generally, or your right to use specific links, at any time, and may normally break any hyperlink after 14 days. Under no circumstances may you "frame" the Achieve Solutions site or any of its content or copy portions of the Achieve Solutions site to a server, except as part of an Internet service provider's incidental caching of pages. Each page within the Achieve Solutions site must be displayed in full (including all trademarks, branding, advertising, and promotional materials), without any accompanying frame, border, margin, design, branding, trademark, and advertising or promotional materials not originally displayed on the page within the Achieve Solutions site.
Copyright
Except for material in the public domain under United States copyright law, all material contained on the Achieve Solutions site (including all software, HTML code, Java applets, Active X controls, and other code) is protected by United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Achieve Solutions site without the prior consent of the copyright owner. None of the material contained on the Achieve Solutions site may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation, or otherwise), resold or redistributed without the prior written consent of Carelon Behavioral Health. You may, however, make single copies of materials displayed on the Achieve Solutions site for your own personal and noncommercial use only, provided any copies include the copyright and other notices displayed with the materials on the Achieve Solutions site. You may not distribute such copies to others, whether or not for a charge or other consideration, without prior written permission from Carelon Behavioral Health or the copyright owner of the copied material. Requests to reproduce materials on the Achieve Solutions site for distribution or other purposes should be sent to the attention of Legal Counsel at BH_webfeedback@carelon.com. Violation of this provision may result in severe civil and criminal penalties.
Trademarks
Achieve Solutions and achievesolutions.net are trademarks or registered trademarks of Carelon Behavioral Health and are protected by state and federal trademark laws. Other trademarks appear on the Achieve Solutions site with permission from their respective owners. Your unauthorized use of trademarks appearing on the Achieve Solutions site may constitute trademark infringement, which could subject you to substantial civil penalties.
Jurisdiction
The Achieve Solutions site is controlled and operated by Carelon Behavioral Health from its principal office in the Commonwealth of Virginia, United States of America. Carelon Behavioral Health makes no representation that materials on the Achieve Solutions site are appropriate or available for use in other locations. Those who choose to access the Achieve Solutions site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. The Achieve Solutions site is not intended to subject Carelon Behavioral Health to the laws or jurisdiction of any state, country, or territory other than the Commonwealth of Virginia and the United States of America.
Survival
The provisions of these Terms of Use entitled "No Warranties" and "General Provisions" will survive the termination of this agreement.
General provisions
These Terms of Use are severable, and in the event any provision is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based upon or relating to use of the Achieve Solutions site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Notices
You may give notice to Achieve Solutions at any time via electronic mail to Achieve Solutions or by letter delivered by first-class postage prepared U.S. mail or overnight courier to the following address:
Email: BH_webfeedback@carelon.com