Please review our privacy and security practices for this website.


The Achieve Solutions website (the "site") is designed to help you learn more about life issues that are sensitive, emotional and often private. Personal problems are sometimes very difficult to talk about. That is why confidentiality is extremely important to us. We take extensive precautions to protect the confidentiality of your visit and we hope you will do the same. Achieve Solutions respects your personal privacy and provides this informational statement so that you may better understand how we may collect and use aggregate and personal information about you. This Privacy Statement describes Achieve Solutions' privacy and security practices for this website.

Our relationship with the party that brings you Achieve Solutions

The Achieve Solutions site is owned and operated solely by Carelon Behavioral Health, an affiliate of Carelon Behavioral Health of California, Inc. Carelon Behavioral Health may partner with third parties, including employers, government agencies and health plans, in providing the services found on this site. While our partners may receive aggregate information about site use by their employees or members, any personal information that you disclose to us on this site will be retained on the server of Achieve Solutions and Carelon Behavioral Health, and Carelon Behavioral Health will not share that information with any third parties, except as provided in this Privacy Statement.

Your IP address

For each visitor to the site, Achieve Solutions servers automatically collect information about which pages are visited, as well as the IP address and domain name (e.g., of visitors. We use your IP address to help diagnose problems with our server. For example, your IP address could be used to determine your general location at the time you log in, and this information might be useful in diagnosing the problem you are experiencing.


Achieve Solutions may place a "cookie" on the browser of your computer. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. The use of cookies is common in the Internet industry, and many major websites use them to provide useful features to their customers. The cookie itself does not contain any personally identifying information, but may be used to tell when your computer has contacted the site. Achieve Solutions uses the information for editorial purposes and for other purposes such as delivery of features, so that Achieve Solutions can customize delivery of information specific to your interests without compromising privacy. The cookie is not permanently stored on your computer and will be automatically deleted when you close your Internet browser.


This site contains links to other sites. Carelon Behavioral Health is not responsible for the privacy practices or the content of such websites, including any sites that may indicate a special relationship or partnership with Carelon Behavioral Health (such as co-branded pages or "powered by" relationships). Carelon Behavioral Health does not disclose unique identifiers to those responsible for the linked sites. The linked sites, however, may collect personal information from you that is not subject to Carelon Behavioral Health control. To ensure protection of your privacy, always review the privacy policies of the sites you visit by linking from our website.

Limited Disclosure of Information

We share certain aggregated data regarding the use of this site with employers, plan sponsors and Carelon Behavioral Health of California, Inc. Carelon Behavioral Health will not provide your employer or plan sponsor with any information regarding your personal use of this site, but your employer or plan sponsor may receive reports showing aggregate use of the site.

Achieve Solutions does provide Carelon Behavioral Health and Carelon Behavioral Health of California with a user’s personal identifying information (name and telephone number) when the user completes the “Callback Request” form requesting a callback from an EAP professional. The Achieve Solutions server will retain eligibility data, information which is entered on the Callback Request Web page and anonymous user demographic information.

Carelon Behavioral Health, the parent company of Carelon Behavioral Health of California, provides computer backup services of the information retained on Achieve Solutions’ servers. Carelon Behavioral Health also maintains the email server that is used in conjunction with the callback request form and other email communications connected to email addresses displayed on the Achieve Solutions website.

Carelon Behavioral Health may disclose individual account information in special cases (i) to comply with valid legal requirements, such as a law, regulation, search warrant, subpoena or court order; or (ii) when Carelon Behavioral Health has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who, intentionally or unintentionally, may be causing injury or harm to Achieve Solutions users or other persons. For example, Carelon Behavioral Health may disclose information necessary to comply with laws governing the reporting of child abuse or abuse of disabled adults.


This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Achieve Solutions is a VeriSign Secure Site, which enables visitors to verify the authenticity of the site. Users can communicate with the Achieve Solutions site securely via state-of-the-art Secure Socket Layer (SSL) encryption, which protects confidential information from interception and hacking.

Your role in protecting your privacy

Your use of the Achieve Solutions site is subject to any email and Internet use policies that have been adopted by your employer. Please familiarize yourself with these policies.

Opt-out procedures

If you have chosen to subscribe to the Achieve Solutions newsletter, you always may opt-out of receiving future mailings. To not receive future communications from Achieve Solutions, send email to: If you are sending mail from an address that is not the address from which you signed up, please include the address to disable in the text of your unsubscribe message.

Notification of changes

This Privacy Statement may be revised over time as new features are added to the site or as Internet security and privacy standards evolve. We will post those changes prominently so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check this site for information about revisions to our privacy policy. We do, however, recommend that you read this Privacy Statement each time you use the Achieve Solutions site, in case you missed our notice of changes to the Privacy Statement.

Contacting us

If you have any questions about this Privacy Statement, the practices of the site, or your dealings with Achieve Solutions, you can contact us at:

Carelon Behavioral Health
Attn: Achieve Solutions
200 State Street
Boston, MA 02109
Protecting your health information

This Privacy Statement is applicable to this website. The way Carelon Behavioral Healthprotects all your health information is described in the Carelon Behavioral Health Notice of Privacy Practices.

The information provided on the Achieve Solutions site, including, but not limited to, articles, assessments, and other general information, is for informational purposes only and should not be treated as medical, health care, psychiatric, psychological, or behavioral health care advice. Nothing contained on the Achieve Solutions site is intended to be used for medical diagnosis or treatment or as a substitute for consultation with a qualified health care professional. Please direct questions regarding the operation of the Achieve Solutions site to Web Feedback. If you have concerns about your health, please contact your health care provider.  ©Carelon Behavioral Health



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